What's new? June 2025
We are thrilled to share the features and enhancements released in June. Here are the key highlights:
- You can now create, save, and share custom job listing views with selected columns and filters. Columns can be reordered and resized, and pagination has been improved to show 15 records per page by default and can be increased up to 100.
- Technicians can access all job-related photos and videos in one place on mobile and tablets, making it easier to present information to customers without switching between sections.
- Back-office users can view a centralized summary of technician time entries across jobs, projects, and dates, with a clear breakdown of travel, labour, and breaks.
- You can generate reports for non-job events with filters for category and date. Recurring events are clearly marked for easy identification.
- Technicians can now log time and update job statuses without internet access with the new timelogs, with all data syncing automatically when back online.
- Descriptions can be added to photos and videos in the Gallery to provide additional context and clarity.
- Checklists and inspection forms now auto-save all inputs, including photos, as a draft even when offline. Technicians no longer need to fill mandatory fields or manually save their progress.
- Back-office users can view the actual duration of completed service tasks, with color-coded indicators showing whether time exceeded or met the estimate.
- You can now manage quotes, invoices, and payments more efficiently with support for internal notes, editable custom fields, QuickBooks links, improved payment details, and enhanced template settings.
- QuickBooks Online integration now supports viewing reverse sync status and opening linked in QuickBooks Online from Zuper.
Features
Listing views in Jobs module
Platform: Web V3
Manage your Jobs listing more efficiently with the new Listing Views feature. Here are the key highlights:
Custom Views: Create, save, and share views by selecting relevant columns and applying filters. Control access by assigning view or edit permissions to users or teams.
Column Customization: Clearly distinguish available vs. displayed columns. Easily reorder and resize them to match your workflow.
Improved Pagination: We've increased the number of records per page to 15 by default for better visibility and smoother navigation. You can increase the limit up to 100.
Coming Soon:
Views for other modules
Smarter filtering experience
Ability to pin columns
Gallery on mobile and tablets
Platform: Mobile – Android v3.2.75 & above and iOS v3.3.63
The Gallery feature is now available on the mobile app and supported on iPads and tablets.
Technicians can now access all job-related photos and videos in one place, simplifying customer interactions by removing the need to switch between checklists, forms, notes, and attachments.
To enable this feature, go to Settings → General Job Settings → Enable Job Gallery.
Time log summary
Platform: Web V3
Admins and team leads can now access a centralized summary of all technician time entries across jobs, projects, and dates directly from the Zuper web app.
Key Highlights:
Consolidated View: Access daily, weekly, or monthly time logs for all users in one place.
Time Breakdown: See time categorized into Travel (Orange), Labour (Blue), and Breaks (Purple) - color-coded for easy recognition.
Advanced Filtering: Filter by team, user, or date range to analyze performance and productivity.
Drill-Down Insights: Click on any user to view detailed time log entries grouped by Date, Job, or Project.
Manual Entry Support: Add, edit, or delete time entries for accurate payroll and reporting.
Role-Based Permissions: Configure access so only authorized users can manage time logs.
Report for Non-Job events
Platform: Web V3
You can now generate a report for Non-Job events. Here are the key highlights:
The report is available under the Miscellaneous section in Reports
Reports can be filtered by category and date, based on Scheduled, Created, or Updated At dates
If an event is part of a recurring series, it will be marked as “Recurrent” in the Recurring column.
Enhancements
Offline support for time logs
Platform: Mobile - Android v3.4.0 & above and iOS v3.3.66
Technicians can now log time and update job statuses without an internet connection. Data will sync automatically once the device is back online.
Add description to photos and videos in Gallery
Platform: Web V3 & Mobile - Android V3.3.6 & above and iOS v3.3.64
Add context and clarity by attaching descriptions to photos and videos in the Gallery from the web or mobile app.
Auto-draft for job checklists and inspection forms
Platform: Mobile - Android v3.4.0 & above and iOS v3.3.66
Checklists and inspection forms now automatically save progress as a draft, even when offline. Technicians no longer need to manually save or complete mandatory fields to preserve their input. All entered information, including photos, is saved as a draft until the user is ready to submit or update the status.
Note: If the “Submit” button is not visible, please contact your Customer Success Manager or email support@zuper.co.
Actual duration tracking for service tasks
Platform: Web V3
Backoffice can now view the actual duration of service tasks on the web app. Here are the key highlights:
When a service task is completed, the actual duration is displayed in the ‘Duration’ column. For all other statuses, the estimated duration is displayed in the column.
The actual duration is displayed in green if it was greater than or equal to the estimated duration and red otherwise. This applies to the total actual duration as well.
Total actual duration is displayed only when all the service tasks are either completed or cancelled.
The delta for total service task duration (difference between total estimated and total actual duration) is displayed along with the total actual duration as well.
The estimated duration for completed tasks is displayed in a tool tip upon hovering over the actual duration.
Note: Actual duration is calculated as the total duration a task’s status was ‘In Progress’ regardless of other status changes.
Notes for invoices
Platform: Web V3
You can now add notes to invoices for better internal collaboration. Notes can be added to an invoice by hovering over the invoice number from the listing page. Also, notes added to invoices cannot be made public.
Integrations
QuickBooks Online
We've added new capabilities to improve visibility and syncing between Zuper and QuickBooks Online:
Credits are now synced from Zuper to QuickBooks Online.
Voided payments are synced between Zuper and QuickBooks Online.
View the sync status of payments and inventory records created in QuickBooks Online and synced to Zuper.
Open QuickBooks Online invoices, quotes or customer records directly by clicking the ID in the QuickBooks widget on the Zuper details page.
The quote accepted date in Zuper is now synced to QuickBooks Online.
Sync tile for Customers and Products is now displayed for improved data visibility.
Other enhancements
- You can now view user shifts on the dispatch board on the user card without having to hover over the user’s name.
- You can now log job expenses with a value of 0 and update them later.
- You can configure whether line items in quotes and invoices are tax inclusive when pushed from Zuper to Xero.
- We have added quite a few enhancements to accounting (Quotes, Invoices and Payments):
Edit custom fields – Modify custom fields in quotes and invoices across any status (excluding ARCHIVED). Line items in PAID invoices cannot be edited.
Unified payment status – The payment status is now synced consistently in the customer detail page.
Financing banner – If financing is in progress, a banner will notify you before recording a payment. You can record payment only for the remaining due amount.
Improved payment details – View both the Payment Date (user-selected) and the Recorded Date (entry timestamp) in the payment details dialog.
Default template selection – Set default quote and invoice templates in module settings. If not set, the first template will be used.
Auto convert quote to invoice (Relocated) – This setting has moved from Quote Settings to Invoice Settings. When enabled, you can also select a default payment term and invoice template. (No template is needed if auto-convert is turned off.)
